We hope you enjoy our blog. Our intentions are to convey wisdom about the telecommunications industry that is directly relevant to the issues enterprise companies face in procuring and negotiating telecom contracts. We are confident our insight will be valuable to you and will expand your...
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In all service relationships, the quality of those relationships will have a significant and direct bearing on the perceived quality and value of the service being purchased. All credible suppliers take great care and place significant emphasis on building and maintaining great relationships with their customers. ...
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The old adage “Time is money” is directly relevant to the sourcing, procurement and negotiation of enterprise telecommunication agreements. The impact of this time tested truth is magnified when discussions and negotiations involve the current or incumbent suppliers of telecom services. The price direction of...
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Knowledge is relative in any subject matter. We have all heard the saying “You Don’t Know What You Don’t Know.” This saying is indeed true wisdom and is especially relevant in the sourcing and negotiations of telecommunications agreements. As a 20 year veteran of the...
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Historically there has been tremendous competition in the telecommunication services industry as evidenced by a consistent 25 year pattern of falling prices. Falling telecom prices has driven usage validating the economic theory called the elasticity of demand. With lower prices people/businesses made more phone calls, connected more sites...
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One of the most common missed opportunities in negotiations is when enterprises piecemeal their efforts for the book of business they purchase from a given supplier. For example an enterprise may buy local, voice, data and wireless services from Verizon and in many cases there will be separate contracts in place...
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The appeal and instant gratification of saving money can lead enterprises down a dangerous and costly road in managing their telecommunications supply chain. While the price points and the immediate savings offered get most of the attention in the procurement process, other equally important factors...
Read MoreMost telecommunications decision makers understand the basic differences between transmission architectures and related technologies. Most of us have grown up with PBX systems based on TDM, that tried and true standard for telephone trunking. And how could we not be attracted by IP-based architectures, the...
Read MoreMuch has been made of the study jointly released this month by Gartner and the Financial Executives Research Foundation (FERF) that reaches the conclusion that CFOs are increasingly exerting influence over technology investments. (See, for example, “CFOs ‘Large and In Charge,’” from former Gartner Managing VP,...
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Within most US based enterprises, total telecom spend (wire-line & wireless) is a top-ten corporate operational expense item and many enterprises are not aware of the significant rate reductions that can be attained by using a third party telecom specialist like TelAuthority. A 30% reduction...
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